Production Process

What to expect with production

1. Quote
2. Customer Order
3. Artwork
4. Pre-production Samples
5. Mass Production of Goods
6. Shipping & Delivery 

 

QUOTE

Ready to turn your packaging dreams into reality? Awesome! We’re here to make the process smooth and exciting for you.
Expect a quote in just 1-2 working days once we receive your detailed inquiry. To get started, share the quantity and item details. For bottles and jars, let us know the shape, colour, printing preferences, closures, and delivery address. Tubes? Tell us the size, finish, printing needs, and cap preferences. For more information on what details to provide, visit the enquiry form on the relating product page!

Your packaging adventure begins here!

 

CUSTOMER ORDER

Liked the quote? Great choice! To place your order, send us a purchase order with essential details or a signed copy of our quote. Once the deposit/payment is received, we’ll process your order and confirm the details within 1-2 business days. Your journey with us has officially begun!
If no artwork or samples are required, please skip ahead to MASS PRODUCTION OF GOODS.

You should also now receive your login details for your customer portal where you can track your order, delivery dates & more. If you did not receive your login details make sure to get in touch with your customer care representative.

Track Orders

 

ARTWORK

Ready to add some flair? If printing is on your agenda, we’ll provide a print dieline and guide you through our artwork requirements. Follow the instructions on the link below, and within 1-3 working days of submitting your final artwork, you’ll have a proof for approval.

Artwork Requirements

PRE-PRODUCTION SAMPLES

Curious to see a sneak peek? After approving the artwork, we’ll whip up complimentary pre-production samples (if needed). These ensure everything’s spot-on before we dive into mass production.

Pre-production samples are a good check to make sure that you are happy with all aspects of the goods BEFORE they go into mass production of your order. This also gives you the chance to start on your marketing content/photography.

Mass Production will not proceed until the pre-production samples have been approved.  Any timing specified for lead-times starts from approval of this stage AND/OR payment of any instalment payments (if required).

To approve your pre-production samples visit the following link:

Pre-Production Approval

MASS PRODUCTION OF GOODS

You’re on the home stretch! Once samples are approved, or if no samples are required, you’ll receive an estimated delivery date within 3 working days (If all up to date payments have been made). Keep tabs on your order through your personalised portal on our website for updates.

Please monitor this carefully, as any changes or updates will automatically be visible to you straight away.

SHIPPING & DELIVERY

Get ready to unwrap your masterpiece! Your estimated delivery date includes shipping times. Delivery dispatch date is the delivery date we intend to send the goods from our warehouse to your nominated delivery address.

At the point of delivery, we require the following;

  1. Forklift for unloading goods and qualified forklift driver.
  2. Plenty of access for large trucks. This includes plenty of room at gates, room for trucks to come in/go out, and room for unloading with forklifts. Ground must also be stable (i.e needs to be stable concrete or similar, no muddy ground, for example).
  3. Delivery times will generally be between 8am and 4pm, Monday-Friday, unless you request otherwise.
  4. Plain pallets will be provided unless Chep pallets have been requested (account number needed). Please see our terms and conditions for further information.
  5. Our standard pallet height is 2.4m.

Any variations from above need to be advised at time of ordering, as we may be able to make alternative arrangements by request. Note, additional charges may apply if outside of our nominated terms and conditions, or outside any special requirements noted at time of quote.

 

ISSUES

Your satisfaction is our priority. If anything falls short of your expectations, let us know. We’re here to make it right and turn every hiccup into a success story. Your feedback is gold to us!