Privacy Policy​

Weltrade Packaging is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store and safeguard your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and recent Privacy Act reforms.

1. What Personal Information We Collect

Personal information includes any information or opinion that identifies an individual. We may collect:

• Name

• Address

• Email address

• Phone number

• Payment details where relevant

• Business details where applicable

• Records of enquiries and customer service interactions

• Information provided through website forms or communication channels

We may also collect non personal information such as:

• IP address

• Website analytics

• Device and browser data

• Behavioural data via cookies and tracking technologies

2. How We Collect Information

We collect information through:

• Direct interactions including website forms, phone calls and emails

• Social media engagement

• Publicly available sources

• Third party referrals

• Cookies, analytics and advertising pixels

• Integrated third party services like Google Analytics

You may disable cookies in your browser settings although doing so may affect website functionality.

3. Why We Collect Personal Information

We collect, use and process personal information in order to:

• Provide and deliver products and services

• Communicate regarding enquiries, orders and operational matters

• Process payments

• Conduct marketing subject to opt out requests

• Improve our website, services and customer experience

• Comply with legal and regulatory obligations

If we use your personal information for another purpose we will obtain consent unless an exemption under law applies.

4. Sensitive Information

Sensitive information includes racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information and biometric data.
We only collect sensitive information if:

• It is directly relevant to our services

• You have provided explicit consent

• Required or authorised by law

5. Automated Decision Making

If we use automated systems or analytics tools that influence decisions concerning you, we will take reasonable steps to provide information about:

• The nature of the automation

• How the decision may affect you

• Your ability to request human review

6. Third Party Disclosure

We do not sell or rent personal information. We may disclose it to trusted third parties that assist us such as:

• Payment processors

• Logistics partners

• Packaging and manufacturing partners

• Technology providers

• Professional advisers

• Regulatory or enforcement bodies where required by law

All third parties are required to handle personal information in accordance with relevant privacy obligations.

7. International Data Transfers

Your information may be stored or processed on secure cloud platforms located outside Australia.
Where this occurs we take reasonable steps to ensure:

• The overseas recipient complies with Australian privacy standards

• Appropriate safeguards and contractual protections are in place

• Transfers occur only to jurisdictions that provide adequate protection or where secure contractual measures have been implemented

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Measures may include:

• Access restrictions

• Encryption

• Secure storage systems

• Staff training

• Regular review of security practices

Limitation of Liability for Data Breaches

While we implement security safeguards, no method of electronic transmission or storage is completely secure.
To the extent permitted by law, Weltrade Packaging is not liable for loss, damage or harm arising from:

• Cyberattacks

• Third party breaches

• Unauthorised access to our systems

• Events outside our reasonable control

We comply with the Notifiable Data Breaches scheme and will notify affected individuals and the OAIC when legally required.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide products or services

• Comply with legal obligations

• Maintain business and financial records

When no longer required, data is securely destroyed or de identified.

You may request deletion of your personal information where permissible under law.

10. Access and Correction

You may request:

• Access to your personal information

• Correction of inaccurate, incomplete or outdated information

• Deletion where appropriate

We may request proof of identity before processing such requests.

11. Your Rights and Opt Out Options

• Marketing communications You may unsubscribe at any time

• Cookies and tracking You may adjust browser settings to limit tracking

• Complaints You may contact us if you have concerns about how we handle your information

12. Privacy by Design and Default

Weltrade adopts a privacy by design approach which means privacy protections are built into our systems, practices and decision making from the outset rather than added later.

13. Updates to This Policy

We may update this policy to reflect legal or operational changes. The latest version will always be available on our website.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

📍 Weltrade Packaging
📍 20 Barnett Place, Molendinar, QLD, 4214, Australia
📧 Email: hello@weltradepackaging.com.au
📞 Phone: 07 5597 0102