Privacy Policy​

Privacy Policy
Weltrade Packaging is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information Do We Collect?

“Personal Information” refers to any information or opinion that identifies an individual. Examples of personal information we collect include:

• Name
• Address
• Email address
• Phone number
• Payment details (where applicable)
• Business details (if applicable)
• Information from inquiries and customer service interactions

Additionally, we may collect non-personal information such as IP addresses, website analytics, and browsing behaviour through cookies.

How We Collect Personal Information

We collect personal information in various ways, including but not limited to:

• Direct interactions (e.g., phone calls, emails, or through our website)
• Social media engagement
• Publicly available sources
• Third-party referrals
• Cookies and website tracking technologies (e.g., Google Analytics, advertising pixels)

Cookies & Tracking
When you visit our website, we may collect certain information automatically using cookies, tracking pixels, and analytics tools. You can modify your browser settings to refuse cookies; however, this may impact your ability to use some parts of our website.

Why Do We Collect Personal Information?

We collect your personal information for the following purposes:

• To provide our services and process transactions
• To communicate with you regarding inquiries, orders, and services
• To conduct marketing, promotions, and surveys (with opt-out options)
• To comply with legal and regulatory requirements

If we use your personal information for a purpose other than the primary reason for which it was collected, we will obtain your consent unless an exception under the Privacy Act applies.

Sensitive Information

Sensitive information includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, and biometric data.
We only collect and use sensitive information when:

• It is directly relevant to our services
• You have provided explicit consent
• It is required or authorised by law

Third-Party Disclosure

We do not sell or rent your personal information. However, we may disclose your personal information in the following circumstances:

• To service providers assisting in delivering our services (e.g., payment processors, packaging partners, logistics providers)
• To regulatory bodies, law enforcement agencies, or government authorities when legally required
• Where you have provided consent for such disclosure

International Data Transfers

Your personal information may be stored on cloud servers or technology platforms based outside Australia. If we transfer your data internationally, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

Data Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We store personal information securely and restrict access to authorised personnel only.

Data Retention
We retain personal information for as long as necessary to fulfil its intended purpose, comply with legal obligations, or for record-keeping purposes. If no longer required, your data will be securely destroyed or de-identified.

Access & Correction of Personal Information

You have the right to:

• Request access to your personal information
• Request corrections to any inaccurate, outdated, or incomplete information

To make a request, please contact us using the details below. We may require proof of identity before processing your request.

Your Rights & Opt-Out Options

• Marketing Communications: You can opt out of receiving promotional emails by clicking the “unsubscribe” link or contacting us directly.
• Cookies & Tracking: You can adjust browser settings to reject cookies.
• Complaints: If you have concerns about our privacy practices, please contact us.

Changes to This Privacy Policy

This privacy policy may be updated periodically to reflect legal changes or company practices. The latest version will always be available on our website.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

📍 Weltrade Packaging
📍 20 Barnett Place, Molendinar, QLD, 4214, Australia
📧 Email: hello@weltradepackaging.com.au
📞 Phone: 07 5597 0102